Solution Bīy default the leniency value for token time accuracy is zero, which means the token supplied must be accurate. Set the web servers to synchronize their clocks with an accurate domain controller clock or with an NTP server. Solution A (preferred)Įnsure that Secret Server's clock is accurate and synchronized with the device running Google Authenticator. If Secret Server's clock is inaccurate or is not synchronized with devices running Google Authenticator, user token validation may fail when enrolling or logging in. If you haven't already set up the authenticator app, you’ll need to get your admin to revoke your setup.Google Authenticator relies on time to create tokens. You just need to type in your Arbor password as well as the verification code generated in the authenticator app. This can happen when you’ve already linked your authenticator app with your MIS. In rare cases when logging in you may be redirected to the Account Setup page without any instructions. Redirection to a page without instructions Try refreshing the page by clicking on the Refresh button at the top of the page. In rare cases when logging in you might be redirected to the following page where you can’t complete any other actions. This should then allow you to re-sync the Google Authenticator app again with the 2 Factor Authentication by following the instructions in our guide: Setting up and using Two-factor authentication Click into the User Details section and click the orange button. Next, you'll need to revoke access from the staff member's profile. To do this, click the 3 dots in the top right of your phone (for iPhone).Ĭlick the pencil icon, then click the bin icon. If the authentication code is not accepted by Arbor, click the 3 dots in the top right of your authentication app (for iPhone).Ĭlick the pencil icon to go into the settings, and make sure time correction for code is on.Īsk them to try removing the account on their Authenticator app. Make sure the Authentication app is selected in the drop-down menu.
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